Frequently asked questions
Some of our frequently asked questions answered here. If you have a question that has not been answered here or within the adoption process and fees pages then please contact us and we can do our best to answer for you.
How can I ensure that my existing dog/cat will get on with an adopted dog/cat we have not met?
Our process from start to finish ensures the perfect match for both you and the dog or cat. To start we ask you to complete the adoption application form which gives the initial information, following on there is a call back. We ask all the questions we need to find out your requirement in a dog or cat, and allows us to confirm the process and all queries. Following on there is a visit to your home for a homecheck. We ask you questions at the call back, again at the homecheck and offer the best advice for each dog (or cat) to allow them the best chance of a successful first introduction and long and happy life together. Part of our process may mean that another dog (or cat) might be a better match for you and your home. We want nothing more than the best match for you and your new pet.
Why are the microchips of the dogs and cats registered to the rescue as well as adopter?
Safety and security for the cats and dogs is paramount in every part of our adoption process. With an increase in UK dogs finding themselves in the pounds as unclaimed strays we wanted to minimise this risk for any of our dogs and cats. We understand that in life adopters are busy and might change their phone number or move and sadly many will forget to change their cat or dogs microchip registered details. The adopter will have their details registered as owner/keeper, however under a dual registration the rescue contact details will also remain on the chip for the life of your pet. We want to make sure that if ever your dog or cat is lost or stolen they are recovered as quickly as possible and this works by being contacted as quickly as possible. Our details will never change and we will always be contactable. We will work with an adopter to ensure the safe and quick return to their care should this happen.
All our microchips for both cats and dogs are currently registered with Anibase under a Dual Registration. An adopter can have up to 3 phone numbers registered, which should be specified to the rescue asap, which they themselves can amend at anytime online once the chip is registered. An adopter is not permitted to remove the rescue details from the chip at any time.
Why is there no quarantine for the dogs and cats when they arrive?
The dogs and cats travel to the UK under the Pet Passport Scheme and Traces. Quarantine laws were changed several years ago, however the dogs and cats still go through a stringent process to be able to travel. They receive their rabies vaccination and testing 21 days or more before travel, they must be microchipped, receive their vaccinations in order to travel. In addition we ensure that all our dogs and cats are neutered before travel, however in the unlikely event that age or health issues prevent this, it would fall to the adopter to have this done (something we will follow up on) - for any puppies, kittens, older dogs or cats unable to be neutered the rescue will give a contribution towards neutering direct to the vets being used - currently for dogs/cats this will be £50. All dogs and cats are treated for internal and external parasites within 24-48 hours of travel. All dogs and cats are vet inspected on at least 2-3 occasions with a final inspection 24-48 hours before they travel. All must be fit and well to travel without exception.
Once they arrive into the UK they are admitted to Traces kennels for a mandatory 48 hour stay whereby they are inspected by a DEFRA official to ensure they are fit and well upon arrival and permitted for onward travel within the UK to their forever homes.
arriving in the uk
Will the dogs understand English when they arrive?
The dogs will require to learn basic commands when they arrive. Like all dogs they will learn quick and the majority will work for treats and rewards. The dogs and cats adapt very well to the change from Romanian to English. Florentina does speak to the dogs in English the majority of the time so they do understand and will quickly adapt to your tone of voice with praise and treats to help.
Why do we insist on training classes for the dogs?
With few exceptions, all the dogs have been strays and will arrive knowing very little in the way of basic commands therefore its in your and their best interests to work on this as quickly as possible. By knowing their basic commands the world will open up for your adopted dog allowing them to meet people appropriately, interact and play with dogs daily and be the dog everyone wants to meet rather than run away from. A formal class will boost not only your but your adopted dogs confidence and is a good boost in getting to know your dog. We ask for training classes to be started within 3 months of adoption, this is plenty of time generally for most dogs to have settled into their new homes, get into a routine and be prepared and more willing to learn.
Older dogs are also required to attend, as above they will benefit from and improve with some basic commands. One to one classes may work better in some cases but we are happy to discuss what may suit your dog best. No dog will arrive perfect, you should expect to work on a few areas such as basic commands, lead work/heal work and in addition toilet training for many. The Romanian Dogs are the smartest you are likely to meet and will do literally anything for a tasty treat making the training so much easier.
What if things do not work out after adoption?
All dogs and cats will take time to settle, on average the dogs and cats can take anywhere from 2-6 weeks to fully settle and become accustomed to new routines, sights, smells and sounds. During this time behaviour can sometimes change however with the correct introductions and boundaries he/she will settle fully with enough time. We offer full support along the way, and after adoption ensuring that we can help with any issues no matter how small we encourage you to get in touch and we will do our best to help.
We appreciate that sometimes peoples circumstances can change and you may no longer be able to provide for an adopted dog or cat, if this happens we will take the dog or cat back into our care regardless of the time that has passed.
What will happen to the dog or cat if I die?
We would encourage you to make a Will that includes provision for your adopted dog or cat so that your family/friends or solicitor know the terms of the adoption. We will work with your friends/family members to ensure that your dog or cat is given a home for life either within the family (if suitable for his/her needs) or by returning to the care of the rescue. We will work as quickly as we can to ensure that the process is done to minimise stress to all concerned and, we hope, will give you peace of mind knowing that your adopted cat or dog will always be safe and cared for
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